Renewals Advisor

What type of company is it?

One of the UK’s leading Commercial Insurance Broker

What am I responsible for?

  • Handle both inbound and outbound calls from existing clients, assisting them with with the renewal to their insurance policies, processing payments, or addressing cancellation requests.
  • Utilise persuasive communication techniques and negotiation skills to proactively retain policies when clients express an intention to cancel.
  • If a change cannot be performed due to underwriter declining or system error, the customer service Agent will be responsible for requoting the policy with a different underwriter to provide alternative cover with the required changes.
  • Accurately document and update client interactions, changes, and policy information using our internal systems.

What would the ideal candidate bring?

  • Excellent verbal and written communication skills, with the ability to build rapport and engage with clients effectively.
  • Strong negotiation and persuasion skills to encourage policy retention.
  • Empathy and the ability to understand and address clients’ concerns and needs.
  • Good problem-solving skills to assess client situations and offer appropriate solutions.
  • Ability to work well under pressure in a fast-paced environment.
  • Attention to detail and accuracy in documenting client interactions and policy changes.
  • Computer literate.

What's in it for me?

  • Company events
  • Company pension
  • Life insurance
  • Transport links
  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Basic salary £22,000

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