Event Manager
What type of company is it?
One of South West best Entertainment Attractions
What am I responsible for?
- Sell the events space and always aim to meet customer needs and exceed customer
expectations. - Manage the day-to-day sales priorities, adhering to timelines and agreed Service Level
Agreements (such as response times) and taking responsibility for delivering required
reports, results and figures on a weekly basis to the Head of Department. - Consistently ensure the highest standards of service are followed to ensure the client
has a great experience from the start of the process to the end of the process. - Ensure all sales administration is accomplished effectively & accurately using our
platform so that a seamless handover is provided to the operations team who will deliver
the event. - conduct customer show rounds to maintain and develop relationships with
key clients. - Support with the delivery and co-ordination of weddings & events as required
and rostered. - provide outstanding customer service.
- Process enquiries & proposals, providing best value options to customers
while maximising sales opportunities, within agreed response times. - Regular proactive sales techniques including outbound telesales.
- Contribute ideas for the Sales and Marketing plan.
- Meet required deadlines for requests for proposal.
- Follow-up enquiries & proposals within agreed timescales and customer
preferred method, arrange customer site inspections where applicable in
order to close sale. - Participate in sales promotions and applicable familiarisation trips.
- Be aware of competitor activities & industry trends.
- Organise and manage weekly sheets meeting with relevant teams.
- Collate and distribute Event Orders on a daily and weekly business.
- Ensure all event sheets in circulation are the most current version including.
- Provide direct liaison with customer and suppliers ensuring clear
communications of each party’s needs and expectations. - Maintain accurate records of enquiry source and report and communicate
new business leads when required. - Record accurately all customer profile and booking information making full
use of the appropriate systems. - Demonstrate best working practices in all duties and comply with company
manual.
What would the ideal candidate bring?
- Excellent communication and interpersonal skills.
- Keen eye for attention detail.
- Builds good working relationships with all stakeholders and delivers a service that
exceeds expectations. Relationships are characterised by a high level of acceptance, cooperation and mutual respect. - Responds quickly to changing circumstances by being flexible. To not only accept
change but to seek it out. Value different perspectives and ideas. - Adheres to a strong set of moral, ethical and professional principles which shows
soundness of personal character, honesty and truthfulness. Takes personal responsibility
and accountability. - A real “people” person, with rounded leadership and planning skills, with a capacity to
grow and develop into new areas of expertise as required. - Well versed in clarifying client and customer requirements.
- Ability to work to deadlines.
- Keeps abreast of market trends and competitor performance.
- Strong working knowledge of Microsoft (training will be provided for our events
platform). - Develop strong working relationships
- Previous sales experience in a wedding and/or based environment is desirable but not
essential.
What's in it for me?
- Company events
- Company pension
- Discounted or free food