Customer Service Advisor

What type of company is it?

One of the UK’s leading Commercial Insurance Broker

What am I responsible for?

  • Providing a focused and friendly service to all customers and prospects when providing
    quotations and assisting with queries, taking messages where appropriate.
  • Handling a range of enquiries from customers by telephone and email.
  • Processing incoming and outgoing mail.
  • Maintaining secure, efficient and accurate filing systems.
  • Scanning incoming documentation and actioning or distributing appropriately.
  • Updating the computer system with diary events to trigger calls to customers or insures
    and then producing documents/correspondence as required.
  • Maintaining an acceptable level of product knowledge by keeping up to date with product
    A commitment to providing good customer service.

What would the ideal candidate bring?

  • A commitment to providing good customer service.
  • Excellent telephone manner.
  • Strong written and oral communication skills.
  • Attention to detail.
  • Focused and self-motivated.
  • Enthusiastic team player.
  • Keen to learn and progress..
  • Strong IT skills.
  • The ability to quickly and accurately enter information, produce documentation, and supply
  • Good numeric skills and capable of multi-tasking.
  • Looking to progress and build a career within a successful expanding organisation.

What's in it for me?

  • Salary – £22,000 – £25,000 per year.
  • Monthly Bonuses £100 – £350.
  • Work Location – In Office.
  • Shift pattern

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