Customer Support:

• Serve as the primary point of contact for our key partners, providing timely and accurate responses via email, phone, and other communication channels.
• Assist customers with product information, pricing, order processing, and resolving/ recording any issues or concerns they may have.
• Build and maintain strong relationships with customers and internal teams to ensure high levels of satisfaction and retention.

Sales Support:

• Collaborate with the sales team to prepare quotes, proposals, and sales presentations for potential clients.
• Coordinate with various internal departments to ensure timely delivery of products and services to customers.
• Maintain accurate records of sales activities, customer interactions, and other relevant information in the CRM system.

Administrative Support:

• Provide general administrative support to the commercial team, including scheduling meetings, preparing documents, managing correspondence and coordinating project timelines.
• Assist in the preparation and organisation of sales events, trade shows, and other promotional activities.
• Manage inventory levels and coordinate with suppliers to ensure adequate stock levels of products.

Market Research:

• Conduct market research and analysis to identify new business opportunities, industry trends, and competitive landscapes.
• Monitor competitor activities and product offerings to help inform strategic decision-making by the commercial team.